The Vitality Fitness Process (Client Guide) Introducing clients to the Vitality Fitness Process: 1. Mission Statement for our Clients Vitality Fitness mission is to provide our clients with the skills, strength, and knowledge to set, obtain and maintain individual goals. Vitality Fitness Personal trainers are committed to help clients reach their individualized fitness goals in a motivational, inspirational and non-judgmental atmosphere. 2. Personal Training Personal training is an opportunity for you to work one-on-one with a qualified fitness specialist. You will receive a program that has been individually created to suit your wellness level and fitness goals. Your program will be developed with the mindset that Vitality Fitness personal trainers have the background, knowledge, and experience that are essential in implementing programs that will work for you. Combined with a personal commitment from you, personal trainers will: Help you train safely and effectively Provide encouragement and motivation Help you set & achieve your goals Congratulate you on your accomplishments Provide input for new program/training ideas The effects of personal training will vary according to each individual client. Your success and results depend upon your personal application, realistic goals, and a commitment to the program. 3. Consultation – Fitness Assessment A consultation for fitness assessment takes approximately 60 minutes. The initial consultation consists of meeting the client, showing the facility, review of clients medical and fitness history followed by a 6 point fitness assessment covering all of the health related components of fitness including digital photography. Assessment includes Cardiovascular fitness Strength Tests Flexibility Tests Body composition Measurements Postural Analysis At the end of the fitness assessment the client will have identified individual goals and scheduled a first training session and or a series of sessions. Additionally, waivers, keyless entry key and other necessary documents will have been received and signed by the client all collectively added to the clients’ file. After the client leaves, utilizing the information gathered, a personalized program is designed and a trainer assigned. Every effort will be made to consider your own personal needs, as well as the demands of your position, in setting your specific work schedule. Note: A client only requesting an assessment is able to purchase the full fitness assessment for a separate fee (without goal setting and a personalized workout program). 4. First and Future Training Sessions First session will include: greeting, introduction to trainer followed by a: short review of facility; medical and fitness history; goals and; general discussion of personalized program. Future training sessions include: greeting, review of condition and implementation of fitness program. Depending on the goals established with the client, sessions will generally be one-hour in length and may include: Weight and/or resistance training Abdominal/core strength training Flexibility / stretching exercises Interval training Circuit training There will be a file providing workouts that address common imbalances. (i.e. lower back, abdominals). 5. Assessments Assessments are done again after 6-12 weeks depending on level of commitment. The clients program will be redesigned to accommodate imbalances if any. 6. Training Session A training session is counted when clients/trainer shows up at the designated time to meet with the trainer/client. 7. Client Files Client files will be stored in the office. Access to the files is for business related purposes only. All information about our clients is to be held in strict confidentiality. Each client will have two files -- the first file will considered a static file and is not to be removed from the office area. The static file will include: signature information regarding payment; waiver signatures; keyless entry form; accounting information. The second file will be considered the active file and include: assessment forms and data, digital photographs, session data, notes and any other miscellaneous information pertinent to the client. 8. Cancellations To avoid being charged for a cancelled session a 12 hour notice will be enforced. This allows us to better accommodate our clients. This policy works both ways meaning that if your trainer does not cancel within 12 hours you will receive a free training session. 9. Scheduling Any scheduling issues (cancellations, change of times, etc...) should call the facility 258-6553 or the trainer directly. All trainers’ numbers will be provided to all clients for your convenience. Any clients who would like to schedule a massage can have their trainer schedule it for them or schedule directly with our massage therapists. 10. Lockers Lockers are available to rent monthly. Small lockers = $10/month Medium lockers = $12.50/month Large lockers = $15/month (All locks will be provided by the facility) 11. Keyless Entry Keyless entry is available for a $25 deposit for the key which is refundable when the key is turned back in. At the present time hours for the keyless entry are as follows: Monday – Friday 5:00 AM – 8:00 PM Saturday 5:00 AM – 2:00 PM Please understand the key is designed for our clients to be able to do cardiovascular training any time within these hours and not designed to workout with weights! 12. Retail Merchandise All merchandise is available for purchase (t-shirts, bands, meals, etc...). Everything can be placed on account or checks and credit cards are also accepted for your convenience. 13. Personal Training Sessions Personal training sessions are pre-paid in either 4 (once per week ), 8 ( twice per week ), 12 ( three times per week ), or 16 ( four times per week ) for each month. You are reserving a time slot for the month. No one else will be booked in that slot because you own it. It is your responsibility to make-up missed sessions. You will have one month from the date of your missed session to make it up. To be eligible for make-up sessions you must cancel 12 hours in advance Your options for make-up sessions are as follows: A) Reschedule with your trainer B) Have your trainer reschedule you with another trainer C) Saturday morning combat training boot camp or any classes to be added in the future. Credit will not be given for missed sessions. However, using a 12 session package as an example, there will be many months when you get 13 or 14 sessions because of the length of the month at no additional charge for the sessions. Over the course of a year you will receive four weeks of free sessions. That is the incentive for continuing to pay for each month in full. These extra free sessions that you are picking up here and there balance out any missed sessions that you may incur due to sickness, vacations, or holidays. Vacations – Any vacations not of extended length should be made up in full. When on vacations of two weeks or longer client must make up one week and has the option to pay to keep time slot reserved or take credit on the remainder of the week(s). If the client chooses to take credit there are no guarantees that the exact time slot will be available when they return. These are days the facility will be closed that are not eligible for make-up. New Years Day – January 1st (Saturday) Memorial Day – May 30th (Monday) Independence Day – July 4th (Monday) Thanksgiving Day – November 25th (Friday) Christmas Day – December 25th (Sunday) Ashley’s rates Ashley $45 – ½ hour In – Home Personal Training $80 per hour session $50 per hour session / each person (Buddy System) Massage Therapy $60 per hour massage $35 per ½ hour massage In – Home Massage $150 Back to Back $90 per hour massage